Refund policy
We want you to feel confident when shopping with Blingbale. This policy explains our return, refund, and exchange procedures.
1. Custom or Personalized Items
Custom or personalized items are generally not eligible for return or refund, except where required by applicable law.
2. Eligible Items – 30-Day Return Policy
Eligible items may be returned within 30 days of the delivery date.
To qualify for a return, items must be:
Unworn and undamaged
Unaltered and in original condition
Returned with original packaging and tags, where applicable
Accompanied by proof of purchase
Customers are responsible for return shipping costs unless otherwise required by applicable law.
We recommend using a trackable shipping service and keeping your shipping receipt until the return is completed.
Return Process
Please contact us at support@blingbale.com before sending any return.
After your return request is approved, we will provide the return address and instructions.
Please do not send items to the return address shown on the package or elsewhere on our website unless we have provided return instructions. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or incorrect, please contact us at support@blingbale.com as soon as possible and provide your order information and photos of the issue.
We will review the situation and provide appropriate assistance.
4. Non-Returnable Items
The following items are generally not eligible for return:
Custom or personalized items
Gift cards
These exclusions do not apply where a return or refund is required by applicable law.
Promotional or discounted items remain eligible for return under our standard 30-day return policy unless otherwise required by applicable law.
5. Exchanges
We do not provide automatic exchanges.
If you would like to exchange an eligible item, please contact us at support@blingbale.com. We will review your request and provide available options.
6. Refund Process
Once your returned item is received and inspected, we will notify you whether the return has been approved.
If approved, your refund will be issued to the original payment method within 10 business days.
Your bank or credit card provider may require additional processing time before the refund appears in your account.
If you have not received your refund more than 15 business days after your refund has been approved, please contact us at support@blingbale.com.
7. European Union Customers – 14-Day Right of Withdrawal
If you are a consumer in the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving your order, or the last item of an order delivered separately, without giving a reason, subject to applicable legal exceptions.
This 14-day statutory withdrawal period is separate from and in addition to Blingbale's standard 30-day return policy for eligible items.
To exercise your statutory right of withdrawal, please contact us at support@blingbale.com and provide your order information.
Returned items should be sent back within the applicable legal period and must meet the conditions required under applicable EU consumer law.
Where permitted by law, customers may be responsible for the direct cost of returning the goods.
Refunds for valid EU withdrawals will be processed in accordance with applicable law, including the applicable refund of payments and standard outbound delivery charges. Where permitted by law, we may withhold the refund until the returned goods are received or evidence of return shipment is provided.
Certain items, including certain custom or personalized products, may be excluded from the statutory right of withdrawal where permitted by applicable law.
8. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
STARS AND MOON LLC
220 Emerald Vista Way, Unit 401
Las Vegas, NV 89144, United States
Email: support@blingbale.com
Phone: +1 419-379-1782