Refund policy

We want every customer to feel confident with their purchase. Please review our return and refund policy below.

1. Custom or Personalized Items – Final Sale

All custom or personalized items are final sale and cannot be returned or refunded.

2. Eligible Items – 30-Day Return Policy

We accept returns of eligible items within 30 days of delivery, subject to the following conditions:

  • Conditions for Return:
    • Items must be unworn, undamaged, unaltered, and returned in original packaging with any tags attached.
    • Returns must include a receipt or proof of purchase.
  • Return Shipping:
    • Customers are responsible for return shipping costs.
    • We recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.
  • Return Process:
    • Email us at support@blingbale.com to request a Return Authorization.
    • Once approved, we will provide the return address and instructions.
    • Returns sent without prior authorization may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately at support@blingbale.com with photos so we can evaluate and resolve the issue.

4. Non-Returnable Items

We do not accept returns on the following:

  • Custom or personalized items
  • Sale items (as indicated on product pages)
  • Gift cards

5. Exchanges

We do not offer automatic exchanges. If you would like to exchange an item, please contact support@blingbale.com to discuss available options.

6. Refund Process

  • Once your return is received and inspected, we’ll notify you of the approval status.
  • If approved, the refund will be issued to your original payment method within 10 business days.
  • Please allow additional time for your bank or credit card provider to process the refund.
  • If more than 15 business days have passed since approval, contact support@blingbale.com.

7. European Union Customers – Right of Withdrawal

If you are located in the European Union, you have the right to cancel or return your purchase within 14 days of delivery of the last item in your order, for any reason, without justification.

Cancellations: If your order has not yet been fulfilled, you may cancel it directly through your account at https://shopify.com/99663053081/account. If you checked out using a phone number only (without an email address), please use the link in your SMS order confirmation to request a cancellation.

Returns: To exercise your right of withdrawal for a fulfilled order, log in to your account at https://shopify.com/99663053081/account and submit a return request. If you checked out with a phone number only, please use the link in your SMS order confirmation instead.

Upon receiving your withdrawal request, we will send you an automatic confirmation.

To qualify:

  • Items must be unused, unworn, with tags attached, and in original packaging.
  • Proof of purchase is required.

Refunds: Once we receive your returned item, we will refund your original payment method within 14 days, including the cost of standard outbound shipping. You are responsible for the cost of return shipping.

Exemptions: The right of withdrawal does not apply to custom or personalized items.

Note: These settings reflect our store configuration but do not constitute legal advice. Please consult independent legal counsel to confirm compliance with applicable EU regulations.

8. Shipping Origin

Orders are shipped from our warehouse. Delivery times may vary depending on location, carrier services, and customs processing. Please allow sufficient time when planning returns.

Questions?

If you have any questions about returns or refunds, please contact us:

Email: support@blingbale.com
Website: www.blingbale.com